My favorite design problems are the ones hiding in plain sight — the extra phone call, the form nobody finishes, the workflow everyone's quietly worked around for years. Over five years in financial services and insurance, I've made a habit of finding those problems and designing them out, always with an eye on measurable impact.

I'm NYC-based with a serious travel habit — 30+ countries across five continents so far. This year I'm spending the summer in Europe, chasing good pastries and espresso between projects.